The National Certificate in Contact Centre Operations [Level 3] is now available on-line. Agents can have access to individual unit standards to develop a variety of skill sets and areas of knowledge. These can be for individual unit standards mapped to NZQA specifically for the contact centre industry or any number of unit standards up to the complete National Certificate course.

 

 

This is the icontact e-learning site designed to help people improve their skills in general business areas and life skills.

 

 

Welcome to icontact and the award winning International Certificate in Contact Centre Operations. Please click on the button to be taken to a list of countries to choose from.

FITEC has recently reviewed the methods of delivering National Qualifications and is now able to provide an online training delivery method for courses in association with icontact. The national certificates will continue to be assessed by NZQA accredited individuals and organisations.

 

 

This is the icontact e-learning site designed to help businesses improve their skills in pandemic training systems.

The NZQA National Certificate in First Line Management & Call Centre Management is now available. Managers and Leaders can have access to individual unit standards to develop a variety of skill sets and areas of knowledge. These can be for individual unit standards mapped to NZQA specifically or any number of unit standards up to the complete National Certificate course in either qualification.

 

 

Please click to see a list of FAQ's, if your question is not here then please feel to contact us directly to answer your query.