Course Information

Course Information - National Certificate in Business Administration – Level 4

Topics covered in this Level 4 paper:

• Apply language & text processing skills - produce specialist documents
• Produce information using advanced word processing functions
• Plan & organise business meetings, complete meeting administration
• Describe and operate a personal computer system
• Create a computer spreadsheet to provide solution for organisation use
• Be assertive in a range of specified situations
• Analyse and apply principles of communication process theory
• Manage interpersonal conflict
• Listen to gain information in an interactive situation
• Develop strategies for communicating in a culturally diverse workplace
• Collaborate within a group/team which has an objective(s)
• Lead a group/team to achieve an objective(s)
• Use of effective business writing skills in a business organisation
• Answer customer enquiries on the phone in a wide range of contexts
• Answer customer enquiries by mail, fax, e-mail - wide range contexts

So where can this qualification take you?

This national certificate is designed to recognise a broad range of business administration knowledge and skills required of administrators while allowing them to select credit to match their business administration and information technology related positions; and provide recognition of an advanced level of competence, knowledge and skills to permit and assist a pathway to further education and training.

The following unit standards must be completed in order to achieve the Business Administration Level 4 qualification. Minimum of 60 credits of which 40 at Level 4 or above and a minimum of 36 credits total from Sets A,B,C,D and E ELECTIVE SET A (A minimum of 20 Credits)
Unit ID	Unit Standard Title	Level	Credit
108	Apply language & text processing skills - produce specialist documents	4	10
113	Produce information using advanced word processing functions	4	10
11648	Plan & organise business meetings, complete meeting administration	4	7
ELECTIVE SET B (A minimum of 5 Credits)
2780	Describe and operate a personal computer system	1	3
2785	Create computer spreadsheet to provide solution for organisation use	3	5
ELECTIVE SET C (A minimum of 5 Credits)
1299	Be assertive in a range of specified situations 2 4	2	4
9694	Analyse and apply principles of communication process theory	3	4
9704	Manage interpersonal conflict	4	6
11097	Listen to gain information in an interactive situation	3	3
11099	Develop strategies for communicating in a culturally diverse workplace	4	4
11101	Collaborate within a group/team which has an objective(s)	4	4
21335	Lead a group/team to achieve an objective(s)	4	5
ELECTIVE SET D (A minimum of 3 Credits at Level 3 or above)
16612	Use of effective business writing skills in a business organisation	4	4
ELECTIVE SET E (A minimum of 3 Credits)
11815	Answer customer enquiries on the phone in a wide range of contexts	3	3
11816	Answer customer enquiries by mail, fax, e-mail - wide range contexts	3	4

What is a Unit Standard?

A unit standard simply describes what you need to know or be able to do to be assessed as competent in a particular skill area. National qualifications are made up of unit standards, which are set at different levels to indicate the degree of difficulty.

For each unit standard you gain and are assessed on, you gain credits. To achieve a national qualification, all you have to do is complete the required number of credits.

What is a National Qualification?

There are three kinds of national qualifications:

• National Certificates - Levels 1-4
• National Diplomas - Levels 5-6
• Degrees & Post Graduate Programmes - Levels 7-10

As you achieve your unit standards, your details are listed on a Record of Learning. This should be a link to access via the internet , held on a national database by NZQA, to keep track of your achievements.

You can accumulate credits over a number of years and from a variety of providers, until you have completed a qualification.