Course Information

National Certificate in Credit Administration (Credit Control) (Level 3: 55 credits)

Course Outline:

  • Administer Financial Collection Process
  • Administer Credit Control
  • Determine an Applicant’s Suitability for Credit
  • Demonstrate Telephone Techniques for Debt Collection
  • Demonstrate Knowledge of Legislation Applicable to Credit Control
  • Demonstrate Knowledge of Credit Dispute Resolution Processes
  • Demonstrate Knowledge of the Repossession of Goods in Accordance with the Credit (Repossession) Act

So where can this qualification take you?

This qualification is intended for people working in, or intending to work in, a credit control role. It leads to specialised credit management with the National Certificate in Credit Management (Level 4) [NZQA Ref: 0776].

The following list details the competencies and learning that can be achieved through completing the course:

Unit 16757:

  • Demonstrate knowledge of the credit application process.
  • Describe the process of interviewing for credit.
  • Check application form for completeness of credit information supplied.
  • Assess applicant’s creditworthiness.
  • Communicate assessment to the applicant.

Unit 16758:

  • Demonstrate knowledge of credit administration.
  • Identify the appropriate collection method.
  • Administer stop credits.
  • Administer collection.

Unit 16759:

  • Pre-plan debt collection telephone calls.
  • Demonstrate debt collection telephone skills.
  • Follow up on debt collection telephone calls.

Unit 16760:

  • Demonstrate knowledge of the application of Disputes Tribunals legislation.
  • Demonstrate knowledge of lodging a claim before a Disputes Tribunal.
  • Demonstrate knowledge of other Disputes Tribunals processes.
  • Demonstrate knowledge of alternative dispute resolution processes.

Unit 16761:

  • Demonstrate knowledge of the application of the legislation.
  • Demonstrate knowledge of pre-possession notice requirements.
  • Demonstrate knowledge of post-possession notice requirements.
  • Demonstrate knowledge of the miscellaneous provisions of the legislation.

Unit 21415:

  • Demonstrate knowledge of legal concepts.
  • Demonstrate knowledge of the Companies Act 1993.
  • Demonstrate knowledge of the Credit Contracts and Consumer Finance Act 2003.
  • Demonstrate knowledge of the Privacy Act 1993.
  • Demonstrate knowledge of the Personal Properties Security Act 1999.
  • Demonstrate knowledge of other legislation applicable to credit control.

Unit 21416:

  • Demonstrate knowledge of credit policy.
  • Demonstrate knowledge of credit approval authorities.
  • Administer credit control.

What is a Unit Standard?

A unit standard simply describes what you need to know or be able to do to be assessed as competent in a particular skill area. National qualifications are made up of unit standards, which are set at different levels to indicate the degree of difficulty.

For each unit standard you gain and are assessed on, you gain credits. To achieve a national qualification, all you have to do is complete the required number of credits.

What is a National Qualification?

There are three kinds of national qualifications:

  • National Certificates - Levels 1-4
  • National Diplomas - Levels 5-6
  • Degrees & Post Graduate Programmes - Levels 7-10

As you achieve your unit standards, your details are listed on a Record of Learning. This should be a link to access via the internet , held on a national database by NZQA, to keep track of your achievements.

You can accumulate credits over a number of years and from a variety of providers, until you have completed a qualification.