First Line Management
Topics covered in this Level 4 paper:
 Create and maintain positive workplace relationships
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Manage and/or supervise workplace operations
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Recruit and select staff
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Prepare and implement a health and safety plan for a workplace
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Prepare and deliver business presentations as a first line manager
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Apply time management concepts and methods in business situations as a first line manager
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Plan and monitor performance of others as a first line manager
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Lead a team or group to complete tasks with some complexity within set timeframes
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Demonstrate team-building skills
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Implement training and development activities for teams and individuals in the workplace |
* Credit Administration Level 3 *
This is the full course with access to all available modules described below:
16758 - Administer Financial Collection Process  21416 - Administer Credit Control
 16757 - Determine an Applicant’s Suitability for Credit
 16759 - Demonstrate Telephone Techniques for Debt Collection
 21415 - Demonstrate Knowledge of Legislation Applicable to Credit Control
 16760 - Demonstrate Knowledge of Credit Dispute Resolution Processes
 16761 - Demonstrate Knowledge of the Repossession of Goods in Accordance with the Credit (Repossession) Act
 2780 - Describe & Operate a Personal Computer System
Also included with the course but not part of the qualification is a module on customer service. |
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