Look into the future of Management & Contact Centre Leadership training... The NZQA National Certificate in First Line Management and Call Centre Management is now available on-line. Rapid Results Limited is accredited by the New Zealand Qualifications Authority under the provisions of the Education Act 1989.

There are many benefits for this method of learning including a self paced environment, constant access to information, less downtime off the phones and lower cost.

NZQA On-Line is the product of years of research in the management and call centre industry and aims to bring the ‘magic’ experience to your customers through teams.

It is important to note that the system being used to run and manage the entire NZQA NCCCO programme is SCORM conformant.

Available from March 2007, Managers and Leaders can have access to individual unit standards to develop a variety of skill sets and areas of knowledge. These can be for individual unit standards mapped to NZQA criteria specifically or any number of unit standards up to the complete National Certificate course in either First Line Management or Contact Centre Management Level 4.

Whether you are involved in management or not, you can up skilll your staff on relevant areas such as team building, prepare and deliver presentations, effective business writing skills and many more topics. Click on the “unit standard” link to view available modules.

Click here to request a free trial log-in and password to icontact

Click here for demonstration page >>>