If you would like more information on becoming a partner of icontact please contact us through our details on the Contact Us section on this site.

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Strive provide professional workplace assessment services for organisations in the customer service and contact centre industries as an option when NZQA training is undertaken.

Whether you have a small group of 3 or 4 agents, or are part of a team involving hundreds, Strive will work with you to find the ideal assessment solution for your organisation.

"Having an external assessor means that there are no personal conflicts between me and staff, should I deem a staff member to be not yet competent. If I had to do the assessing this could cause problems with attitudes to the rest of their work and the team" Eileen Andrews, Administration Manager Axial Appliances

Benefits of outsourcing assessments to Strive

• Assessments are completed regularly and to a schedule, ensuring the qualification is achieved within a given timeframe.

• Unbiased assessments by an external professional means that all results are consistent, fair, valid, and in line with industry standards

• Peace of mind in knowing your assessments are meeting the same standard as those occurring in other businesses in New Zealand .

Strive has proven implementation models that will work for your situation.

Qualified Assessors are available immediately - you can start the qualification right now!

For more information visit www.strive.co.nz

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Personality Profile Assessments Ltd

Experts in all aspects of recruitment, training, personality and psychometric testing.  The tests are used world wide and by many of New Zealand's top companies.  Fast and effective , results are back within 15 minutes guaranteed,  and the reports highly accurate content will astound you.

Companies are offered a free trial so for all you HR and Call Centre Managers , fill out the contact form online and let Personality Profile Assessments show what value they can add to your business regarding staff recruitment and retention.

Selecting top candidates is becoming tougher as the market is currently reflecting. However it is crucial to set thorough and detailed recruitment processes in place, and this must include testing of candidates before any offer of employment is made. Not only should you test for personality and behaviourial traits, but you must test for key basic skills such as verbal and numeric competency.

This is very important in all positions , but perhaps more so in customer service and call centre operations.   Personality Profile Assessments are specialists in this area and provide a detailed range of tests, catering for all your recruitment needs. They have a set of key tests aimed at call centre and customer service staff, and these should be used at the final interview stage to ensure you are getting the best candidate possible for your team.  

Go online to see their full range and contact Tony for more information , and he can assist in that next tough placement you may have coming up . Talk to them about the interview questions generated in the McQuaig Word survey report that is used in the interview process, as well as assisting in the reference checking phase.

Click on the to see some of the tests: http://www.personalityprofileassessments.co.nz/Tests.htm

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For more than 18 years, IAL has worked with Industry Advisory Groups and government departments to ensure our graduates can enter better paying jobs by being better prepared to meet employers' needs. We have adapted to NZQA standards and have NZQA accreditation.

Our aim was, and is, simple: to create a learning environment to help people make the transition  to meet industry and educational needs. 

Our commitment, then and now, is to:

• Help people achieve their goals and desires

• Assist people to learn what they need to know

• Build a better community through learning.

• Improve employment opportunities

• Teach the attitude that learning is a life-long process

Our tutors (and guest speakers) have industry experience, in New Zealand and overseas. Our point of difference: practical knowledge as well as the theory.

Many learners want further education, so we have negotiated "pathways", where our graduates get credit for prior learning for more advanced qualifications.

Do we help load the dice in your favour? Most certainly!

But there is one thing we can't do for you:
help you, unless you ask us!

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Open and distance learning is the fastest growing area of education in the world. As New Zealand's specialist institution and largest polytechnic, we play an important role in extending learning opportunities.

Our job is to improve access and choice, something we do for nearly 30,000 students in New Zealand and over 40 other countries.   The Open Polytechnic's international standing was recognised in 2004 when it received the Commonwealth's top award for institutional excellence in distance education from the Commonwealth of Learning.  

Our students are lifelong learners studying in the home or workplace - people who want to learn but who seek or need an alternative to conventional study. Our easily accessible courses and services are carefully designed to meet their needs.

Workforce upskilling is one of the most powerful contributions open and distance learning is making around the world. Vocational education is our key role. Three-quarters of our students are in the workforce and studying part-time to improve job skills or career development.

At the same time, lifelong learning embraces many needs and aspirations. People use our style of learning to pursue many different life goals.

We use our expertise to support learning in a wide range of other contexts. Commercial clients and Industry Training Organisations use our flexible services to meet their training and development needs, and we work in a variety of partnerships and alliances in New Zealand and internationally.

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E-learning Specialists

icontact partner Aegility are specialists in e-learning and combined with Rapid Results to help make icontact possible. Aegility offer standards approved, rapid development, learner engagement that transfers skills,  real time track and measure, progressive assessment and audited learner data is sent to your management systems in interoperable data.

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