So where can this qualification take you?
As we mentioned earlier, the customer
contact centre industry is one of the key industries
for the future, as companies move further and
further into customer relationship management.
It is also an exciting industry to be in because
as technology changes so we are constantly learning
new ways to do and improve outputs. Qualified
people are needed and needed now! Take this first
step and you will be on your way to becoming a
Call Centre Manager in the future. Good luck!
| Call Centre Qualifications |
Level |
Credits |
| National Certificate in Call Centre Operations |
3 |
67 |
| National Certificate in Call Centre Management
(Team Leader) |
4 |
78 |
| National Diploma in Call Centre Management |
5 |
120 |
What is a Unit Standard? A unit standard simply describes what you need
to know or be able to do to be assessed as competent
in a particular skill area. National qualifications
are made up of unit standards, which are set at different
levels to indicate the degree of difficulty.
For each
unit standard you gain and are assessed on, you
gain credits. To achieve a national qualification,
all you have to do is complete the required number
of credits.
What is a National Qualification?
There are three kinds of national qualifications:
* National Certificates - Levels 1-4
* National Diplomas - Levels 5-6
* Degrees & Post Graduate Programmes - Levels 7-10
As you achieve your unit standards, your details
are listed on a Record of Learning. This should be
a link to access via the internet , held on a national
database by
NZQA, to keep track of your achievements.
You can accumulate credits over a number of years
and from a variety of providers, until you have completed
a qualification. |
