What is a Unit Standard?

A unit standard simply describes what you need to know or be able to do to be assessed as competent in a particular skill area. National qualifications are made up of unit standards, which are set at different levels to indicate the degree of difficulty.

For each unit standard you gain and are assessed on, you gain credits. To achieve a national qualification, all you have to do is complete the required number of credits.

What is a National Qualification?

There are three kinds of national qualifications:

* National Certificates - Levels 1-4
* National Diplomas - Levels 5-6
* Degrees & Post Graduate Programmes - Levels 7-10

As you achieve your unit standards, your details are listed on a Record of Learning. This should be a link to access via the internet , held on a national database by NZQA, to keep track of your achievements.

You can accumulate credits over a number of years and from a variety of providers, until you have completed a qualification.

So where can these qualifications take you?

This programme is designed for people working towards or already working in positions as team leaders, supervisors, charge hands or first line managers who may be responsible for managing people, resources or projects.

Leadership is required everywhere you go.  By undertaking these qualifications you will be making yourself far more marketable and increasing your career into management.  Whether you are in a general management role or a more specifc team leader role in the contact centre industry you will find benefits in these unit standards in progressing your career.

We wish you all the best of luck in your future as a leader.

The team at icontact.