User Guides

 

 

Please select the user guide you require by course.  Click on the name of your course and a text box will open and ask if you would like to open or save the document. 

Select 'Save' and save the document to your computer for later reference.

Contact Centre Level 3

 

Contact Centre Senior CSR & Team Leader (Level 4)

 

First Line Management

 

Credit Administration Level 3

 

Credit Administration Level 4

 

Business Administration Level 3 & 4